GIFT CARDS CANNOT BE USED TO PURCHASE THIS ITEM. IF YOU STILL PURCHASE THIS ITEM WITH A GIFT CARD, YOU WILL BE REFUNDED AND THE SALE WILL BE CANCELLED. DUE TO INFLATION RATES AND OUR POLICY ON SOLID GOLD SALES, WE WILL NOT BE ABLE TO ACCEPT THIS METHOD OF PAYMENT. THANKS FOR YOUR COLLABORATION AND YOUR COMPREHENSION
LES CARTES CADEAU NE PEUVENT ÊTRE UTILISÉES POUR ACHETER CE PRODUIT. SI VOUS PROCÉDEZ À LA TRANSACTION AVEC UNE CARTE CADEAU, VOUS SEREZ REMBOURSÉ ET L'ACHAT SERA ANNULÉ. DÛ AU TAUX D'INFLATION ET À NOTRE POLITIQUE SUR LES ACHATS D'OR SOLIDE, NOUS NE POURRONS ACCEPTER CETTE MÉTHODE DE PAIEMENT. MERCI DE VOTRE COLLABORATION ET DE VOTRE COMPRÉHENSION.
Classic and elegant, the UG Monogram earring pair is the perfect jewel to add to your next Friday night outfit. Shine bright with those delicate yet unisex design. These are made from solid 10kt Yellow Gold and handcrafted using the Lost Wax molding technique.
Approximative Weight: 0.68 grams
Material Used: Solid 10kt Yellow Gold
As all jewelry sales are final, we cannot take any return, exchanges, or give any refund.
Always take good care of your jewelry, even if its real gold. Always use appropriated methods and cleaners on precious metals. For your peace of mind, consider getting your finger sized and jewelry cleaned at some reputable local jewelers.
Take note that every set is expertly handmade after its bought. There will be a 2-3 weeks production delay after your order is paid.
Shipping
All orders will be processed the next business day. We try to ship 48 hours maximum after the reception of the payment. If you have any special instruction for your delivery, please, don't forget to write it down when you checkout, and we will try our best to accomodate you. We ship from Canada and depending where you are ordering from and the type of shipping you chose, the current delay are 7-45 days in general. Please note that we cannot take responsability for the increased delays, since the COVID19 pandemic is slowing the international shipping in most countries.
To return your product, you should mail your product to: Urban Graff Original 148-C rue Michel-Thibault, Saint-Augustin-de-Desmaures,Qc G3A 2V6 Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns
Our policy lasts 30 days. If for any reason you are unsatisfied with your purchase, we will be glad to refund you or exchange the product without any questions. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please take note that you are responsible for all the returning and resending shipping fees, as long as the return is not due to a manufacture defect.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at maxungf@outlook.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at maxungf@outlook.com and send your item to: 148-C Rue Michel-Thibault, Saint-Augustin-de-Desmaures , Qc G3A 2V6 Canada.
