Refund policy

Last updated: January 28, 2026

At Palm Original, customer satisfaction is a top priority. This Return & Refund Policy outlines the terms and conditions applicable to returns, exchanges, and refunds.

1. Return Policy

We offer a 30-day return policy starting from the date you receive your order. All return requests must be submitted within this timeframe.

Eligibility Conditions

To be eligible for a return, the item must:

  • Be in its original condition

  • Not have been worn, used, or washed

  • Be returned with original tags and packaging

  • Be accompanied by a valid proof of purchase (invoice or order confirmation)

Return Procedure

Before sending any item back, you must contact us by email at:
info@palmoriginal.com

If your return request is approved, we will provide detailed return instructions.
Any item returned without prior authorization will not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt.
Contact us immediately if:

  • The item is defective

  • The item is damaged

  • The item received does not match your order

We will review the situation and offer an appropriate solution (replacement, refund, or other).

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products

  • Clearance or final sale items

  • Gift cards

  • Personal care or hygiene products

  • Hazardous or regulated goods

If you are unsure whether an item is eligible for return, please contact us before making your purchase.

4. Exchanges

We do not offer direct exchanges.
The most efficient option is to return the eligible item and place a new order once the return has been approved.

5. Right of Withdrawal — European Union

If your order is shipped to a country within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

Returned items must be in their original condition, unused, with original tags and packaging. Proof of purchase is required.

6. Refunds

Once your return has been received and inspected, you will be notified of the approval or rejection of your refund.

If approved:

  • The refund will be issued to the original method of payment

  • Processing time is 5 to 10 business days

Please note that the time it takes for the refund to appear may vary depending on your financial institution.
If more than 15 business days have passed without receiving your refund, please contact us.

Contact

Palm Original
Website: https://palmoriginal.com
Email: info@palmoriginal.com

Important Notice

This policy may be updated at any time. The version published on our website at the time of purchase shall prevail.