Shipping

Last updated: January 28, 2026

At Palm Original , we place great importance on a clear, reliable, and transparent shopping experience. This shipping policy describes how orders are processed, delivered, and tracked.

1. Order Processing

Orders are typically processed within 5 to 7 business days following payment confirmation.
This timeframe excludes weekends and public holidays.

Palm Original reserves the right to extend the processing time during periods of high demand, product launches or exceptional circumstances.

2. Delivery Zones

Palm Original is currently shipping its products:

  • In Canada

  • To certain international territories, depending on the options available at the time of purchase

The available shipping methods and applicable fees are displayed at checkout.

3. Delivery times

Delivery times are provided as an indication by the carriers and may vary depending on:

  • of the destination

  • of the selected shipping method

  • external logistical conditions

Palm Original cannot guarantee a precise delivery time and cannot be held responsible for delays beyond its control.

4. Order tracking

Once your order has been shipped, a tracking number will be sent to you by email so you can track the delivery of your package.

It is the customer's responsibility to track their shipment and communicate with the carrier in case of delivery notification or attempted delivery.

5. Delivery problems

Lost or damaged packages

If your parcel is lost or arrives damaged, please contact us as soon as possible at:
info@palmoriginal.com , indicating your order number.

We will assess the situation and inform you of possible solutions as appropriate.

Incorrect delivery address

Palm Original cannot be held responsible for delays, losses or additional costs caused by an incomplete or incorrect delivery address provided by the customer.

6. Returns and refunds

The conditions relating to returns, exchanges and refunds are detailed in our Return and Refund Policy , available on the website.

It is the customer's responsibility to review this policy before finalizing a purchase.

7. Contact

For any questions regarding shipping or tracking your order, please contact us at:

Palm Original
Website: https://palmoriginal.com
Email: info@palmoriginal.com

Important note

Palm Original reserves the right to modify this shipping policy at any time.
The version displayed on the website at the time of purchase is the definitive one.